ORDERING
Is ordering through your website secure?
Yes. All transactions on our site are secured by Secure Socket Layer (SSL) encryption. SSL encrypts the transmissions from our ecommerce servers as well as your computer.
What payment options are available?
We accept Visa, MasterCard and PayPal.
Is my credit card charged immediately?
Yes your card is charged automatically when you submit your order to us.
How long does it take to get my Boat Graphics?
Our turnaround time is approximately 1 week. We send everything via FedEx, which takes around 3-7 business days.
Is my Boat Graphic going to be exactly the same colour as the colour I see on my screen?
The colors in our DIY application have been represented as best as possible. However we cannot be held responsible for what your computer or monitor produces for color on your end. We have included the CMYK colour codes in the application so you can use this as a guide.
SHIPPING & TRACKING
What are your shipping fees?
We offer a flat shipping fee of $12.00 for all orders within the US, international orders are charged a flat $18.00 rate.
Can you guarantee a delivery date?
While we always try our best to get all orders out in a timely manner, we cannot guarantee a delivery date.
What is the status of my order?
You can track the progress of your order at any time by going to our Order Status page and entering your order number and email address. You will be able to see your order details, see when your graphics have been printed and when they have been dispatched.
Can I track my order once it has been shipped?
Yes. You will receive an email once your order has been dispatched. This will include a FedEx tracking number.
What countries do you ship to?
We currently ship to the following countries:
North America
United States
Canada
Caribbean Islands
Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Bermuda
Cayman Islands
Cuba
Dominica
Dominican Republic
Grenada
Guadeloupe
Haiti
Jamaica
Martinique
Montserrat
Netherlands Antilles [includes Bonaire, Curaçao and the Netherlands Leeward Islands]
Puerto Rico
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Martin (French Part)
Saint Vincent and the Grenadines
Trinidad and Tobago
Turks and Caicos Islands
Virgin Islands, British
Virgin Islands, U.S.
Central America
Belize
Costa Rica
El Salvador
Guatemala
Honduras
Mexico
Nicaragua
Panama
Do you ship to PO Box addresses?
NO, we do not ship to PO Box addresses sorry. Please use a street address when checking out.
MISCELLANEOUS
Can you tell me the best way to install my Boat Graphics?
Yes. All our graphics come with full step-by-step installation instructions. A Free Plastic Squeegee and 60ml bottle of Application Fluid is included with every order.
Why should I register an account at BOAT NAMES DIRECT?
Registering an account on our website will mean you won’t have to re-enter your Billing or Shipping information, so you can check out faster. You can store multiple Billing/Shipping addresses. You will have a full history of all your previous orders with BOAT NAMES DIRECT. You can also update your account details at any time.